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Matalan Case Study

Matalan, a leading UK and international omnichannel retailer, has:

✔️ 230 UK stores
✔️ 30 international franchise stores
✔️ Annual turnover of £1.03 billion
✔️ Over 11,000 employees


The Challenge: With rapid e-commerce growth, Matalan faced rising online returns volumes, making it harder to process returns efficiently during peak periods.

The Solution: By partnering with ASCG, Matalan implemented an enhanced returns management system, improving efficiency and streamlining operations.

  • 12,000 units processed in just two weeks
  • Faster customer refunds & improved service.
  • More operational space freed up in the distribution centre
  • Enhanced returns insights with ASCG's specialist systems
  • Sustainable product care using advanced equipment like steam tunnels

Matalan spokesperson, says:"Our partnership with ASCG gives us far more flexibility, allowing us to process ecommerce returns quickly all year round. This solution benefits both our customers and our business."
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