our values

Our values support our company vision, shape our culture and outline our ways of working.

Customer-first

We add value to our customers and put them at the heart of everything we do.

Agility

We move quickly to constantly find the best solutions and processes.

Respect

We are thoughtful and responsible, embracing our differences and doing the right thing.

People

We value and invest in our people, encouraging their development and rewarding performance.

Innovation

We are a technology-led business, we empower our people to be creative, encourage fresh thinking and learn from our mistakes.

Excellence

We always set ourselves the highest standards and work as a team to deliver them.

environmental sustainability

We are committed to minimising our impact on the environment and we are continually looking at new opportunities to achieve our ambition to be a carbon-neutral business by 2020

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accreditations & awards

We hold many internationally-recognised accreditations and we are very proud to have won numerous accolades for growth and innovation

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news and views

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The Drapers Awards 2019: We Won!

We’re thrilled to announce that, in partnership with ASOS, we have been recognised with an award for ‘Best Innovation in Fashion Retail’ at the Drapers Awards 2019.  The awards ceremony, which took place on 21st November in London, is dedicated to highlighting and celebrating the best in fashion retailing.

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Smiling woman shopping online

Report: The Social Media Commerce Survey

Social media commerce is one of the biggest trends affecting ecommerce and is fast evolving. Platforms are changing from simply advertising products to offering a direct buying experience. This is supercharged window shopping – consumers can act quickly and easily on impulse. While this will see more purchases returned, it’s something retailers need to embrace.

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Sale or return?

In an age when consumer habits are constantly evolving, the need to adapt and flex for the voracious shopper has never been more vital. Retail experts could give chapter and verse on frictionless shopping, unrivalled customer experience and how to achieve a seamless checkout process, but there’s one piece of the puzzle to increased profits and higher margins that always seems to be neglected – returns.

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