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HSTV

Founded in 2008 & headquartered in Harrogate, North Yorkshire, High Street TV is a multichannel retail business operating in the UK & internationally.

✔️ Over 77 staff
✔️ £44.08 million in turnover
✔️ One of the UK’s fastest growing companies, as recognised by The Sunday Times Fast Track 100 and International Track 200

The Challenge: HSTV’s customer base and sales grew rapidly, ASCG’s challenge was in managing an agile supply chain that navigated stock management and customer demand, while prioritising a safe COVID-secure environment to protect employees.

The Solution: With careful planning, HSTV was able to maintain its service levels and manage sales volumes without extending delivery windows unlike other retailers. An increase in sales also led to a correlation in returns, so ASCG introduced the inspection, refurbishment and PAT testing required so products could safely return to stock. This meant stock availability was good and a boost to the bottom line for HSTV.

An HSTV spokesperson, said: "The key for me and my experience with ASCG is the transition for us to ASCG and then the performance throughout COVID. ASCG have done very well adjusting to our accelerated transition plan and ramped up the operation in a lot faster timescale with limited forecast.

There has been an exceptional performance throughout Covid and we were particularly impressed with the adjustments to our highest B2C sales levels and order throughput whilst having to adjust to social distancing measures. Most impressive is that the adjustment took part during a live operation and no down time was required."
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