We deliver satisfaction by putting the CUSTOMER 1ST We understand what our customers want and we advise them on the best solutions for them We work in partnership with our customers to add value with our solutions We act with integrity to generate customer satisfaction, trust and loyalty, we deliver what we say we will We make it easy for our customers to work with us | | We’ll always remain AGILE Our people, technology and processes adapt to keep pace with the market and our customers’ needs We develop efficient and effective processes that reduce bureaucracy We empower our people to make decisions based on our values, policies and SOP's We make mistakes but we acknowledge them, find solutions and share what we have learnt |