Returns and Salvage

Returns are an unavoidable reality; but what if instead of a costly burden, your returns process became an opportunity to recover value, enhance customer loyalty, and boost your brand’s sustainability efforts? At Advanced Supply Chain, our comprehensive Returns & Repairs Services are designed to transform your reverse logistics into an efficient, value-driven process, ensuring maximum recovery and a seamless customer experience.

Beyond Processing: Maximising Value from Every Return

We understand that managing returns efficiently requires more than just receiving goods back. It demands thorough inspection, intelligent triage, and expert handling to determine the optimal path for every returned item. Our state-of-the-art facilities and experienced teams are equipped to handle high volumes of returns across various product categories, with particular expertise in clothing & footwear, consumer electronics, and general merchandise.

Our Returns & Repairs Services are designed to:

• Maximise Value Recovery: Turn unsaleable items back into prime stock through refurbishment, repair, or re-packaging, significantly impacting your bottom line.
• Enhance Customer Loyalty: Provide a smooth, efficient returns experience that reflects positively on your brand and encourages repeat business.
• Reduce Waste & Environmental Impact: Minimise landfill contributions by repairing and restoring products, aligning with your sustainability goals, and our role in the Circular Economy.
• Gain Actionable Insights: Provide data on return reasons and product faults, feeding back into your product development and quality control processes.
• Streamline Operations: Consolidate your returns process within our expert facilities, reducing internal labour and overheads.

Our End-to-End Returns & Repairs Solutions:

We offer a flexible and comprehensive suite of services, tailored to your specific product types and business needs:

Returns Management & Triage:

The critical first step for maximising recovery.

• Rapid Inbound Processing: Efficient receipt and scanning of returned items.
• Detailed Inspection & Grading: Meticulous examination of each product to assess its condition, identify faults, and determine its appropriate disposition (e.g., A-grade, B-grade, repairable, dispose, recycle).
• Reason Code Capture: Accurate logging of return reasons to provide valuable data for product improvement.
• Customer Service Integration: Ability to provide real-time updates on return status, enhancing customer satisfaction.

Expert Repair & Refurbishment:

Breathing new life into otherwise unsaleable items.

• Garment Repairs: Skilled repair of tears, loose seams, missing buttons, broken zippers, and other apparel defects.
• Spot Cleaning & Garment Refresh: Removing stains, odours, and creases to restore clothing to pristine, retail-ready condition (linked to our Garment Cleaning services).
• Electrical Fault Diagnostics & Repair: For electronics, skilled technicians can diagnose and repair common faults, bringing items back to full functionality (linked to our PAT Testing services).
• Cosmetic Refurbishment: Addressing minor scuffs, scratches, or superficial damage to restore product appearance.
• Component Replacement: Replacing faulty or damaged parts where viable and cost-effective.

Value Recovery & Re-packaging:

Preparing items for their next life cycle.

• Re-packaging: After repair or refurbishment, products are carefully re-packaged into new, saleable packaging, complete with new labels, swing tags, and security devices (linked to our Packing & Labelling services).
• Re-commerce Preparation: Preparing products for resale through outlet channels, secondary markets, or recommerce platforms.
• De-ratio & Re-ratio: Reconfiguring returned apparel stock into new size and colour assortments to meet current demand.
• Responsible Disposal & Recycling: For items that cannot be salvaged, we ensure environmentally responsible disposal or recycling, adhering to WEEE regulations where applicable.

Transparency & Control, Powered by Vector WMS

Our Returns & Repairs Services are seamlessly integrated into Advanced Supply Chain Group’s comprehensive 3PL solutions, all underpinned by our award-winning Vector WMS software. This provides you with:

• Real-time Visibility: Track every returned item’s journey, from receipt to final disposition, with complete transparency.
• Data-Driven Insights: Access detailed reporting on return volumes, reasons, repair rates, and value recovered, empowering continuous improvement.
• Configurable Workflows: Customise our processes to match your specific return policies and product requirements.
• Automated Communication: Facilitate seamless data exchange with your internal systems for efficient crediting and inventory updates.

Turn your returns into a strategic asset. Partner with Advanced Supply Chain Group for expert Returns & Repairs Services that optimise value recovery, enhance sustainability, and strengthen customer loyalty.