Customer-centric returns: the white paper

Customer returns is a hot topic and over the past few months, we’ve been digging deep to better understand the subject to help shape our customers’ supply chains. 

While opinions and attitudes towards returns differ, one thing that remains a constant is that returns are growing in volume.

With this in mind, we’ve created a white paper looking at how the two key consumer trends of ‘social media commerce’ and ‘sustainability’ will impact online shoppers purchasing and returning items, and affect supply chains as a result. 

Click on the image below to get a first look at the white paper where you’ll find insights from our research of more than 2,000 consumers and their shopping habits, as well as advice on how to make your supply chain lean and green. 

We hope you find it as interesting as we did, and if there’s anything you’d like to discuss in more detail, please contact Ben Balfour by emailing ben.balfour@advancedsupplychain.com

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