Ben Balfour: Why returns need to be customer-first and cost-second

Earlier this month, commercial director Ben Balfour spoke about the hottest topic in retail, returns, in his article for My Logistics Magazine.

In the piece, Ben provides insights into how much returns are costing the retail industry and how to build a returns strategy that’ll give you a competitive advantage.

To read Ben’s article in full, click here.

 

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