Ben Balfour: Why returns need to be customer-first and cost-second

Earlier this month, commercial director Ben Balfour spoke about the hottest topic in retail, returns, in his article for My Logistics Magazine.

In the piece, Ben provides insights into how much returns are costing the retail industry and how to build a returns strategy that’ll give you a competitive advantage.

To read Ben’s article in full, click here.

 

related news & views

COVID-secure warehouse

Staying COVID-19 Secure in 2020

As we navigate the ever-changing landscape that COVID-19 presents, it's our priority to ensure that our staff remain as safe as possible while at work.

READ MORE
shutterstock_367136834

Returning to the 'new normal' of retail

COVID-19 has changed the world. Every facet of life is a little bit different; everybody has had to flex and adapt, and businesses have had to diversify and innovate to match the changing behaviours of their clients, customers and supply chain partners.

READ MORE
Clare Webb banner

Effective stock management will be the key to retail revival

Stock management issues cost retailers £1.6billion before the coronavirus outbreak and could rise to over £66bn this year because of disruption caused by COVID-19.  Now retailers are re-opening their doors to customers and effective inventory management will be key.

READ MORE
This website uses cookies. By continuing to browse this site, you accept this policy. read more