Quiksilver - Providing a Logistics Solution
Quiksilver are a global company with a portfolio of lifestyle brands such as Quiksilver, Roxy, Hawk Clothing, Gotcha and DC Shoes. The firm operates around 150 stand-alone stores in major cities worldwide and is widely distributed through other outlets. Quiksilver is more than just a fashion apparel company owing to its roots in the demanding world of extreme sports. Standards are high at Quiksilver and Advanced is proud to count such a formidable brand as one of its valued customers.
The Problem
Quiksilver’s previous logistics provider went out of business and they were left with stranded stock and missed delivery dates.
The Reaction
Advanced had to move fast if the trading season was going to be saved for Quiksilver. A total of 500 pallets were collected in just two days from their defunct suppliers’ warehouse and a month’s worth of despatches were made up in a week.
The Service
Advanced may have had to act fast, but that didn’t mean we let our service levels drop. Our experience of dealing with all of the major names on the high street—and many more besides—meant we were able to achieve the necessary throughput without compromising on quality. That wide range of knowledge was vital when working for a customer with 26 clients of its own, each of them having their own requirements.
The Results
Quiksilver were impressed by the levels of service they received (see quotation), both in terms of pre-retail services and delivery performance. Advanced’s delivery record during Quiksilver’s busy four-month summer period in 2006 was 99.1% on a total of 365 deliveries. Return to top
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“The feedback we receive is that our clients use your deliveries as the benchmark against which others are measured. This is both high praise and a source of comfort for us in knowing that our clients’ needs are fulfilled.”
Petere Ellison,
Quiksilver Europe
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